Terms and Conditions

Last updated: 3rd September 2025

1. About These Terms

These terms and conditions (“Terms”) govern your use of the RemoteShop.co.uk website and the purchase of products from RemoteShop (“we”, “us”, “our”). By using our website or placing an order, you agree to be bound by these Terms.

Company Details:
RemoteShop
114 Longton Lane
Rainhill, Merseyside
L35 8PA
Email: Martin@remoteshop.co.uk
Phone: 0151 272 1039

2. Our Services

RemoteShop supplies replacement clone remote controls for discontinued and current handsets including:

Body dryers and bathroom equipment
Fireplace and heater controls
Ceiling fans and lighting
Treadmill and fitness equipment
Audio equipment
Bale wrappers and agricultural equipment
Extractor fans and ventilation
MOT rolling road and brake testing equipment

Product Specifications

All remotes are clone/replacement products, not original manufacturer items
Remotes are pre-programmed and tested using computer infrared analysis / Radio Frequency systems
Products will look different from original remotes but carry out the same functions
We operate as an online-only store with pickup by appointment only

3. Ordering and Payment

Order Process

Orders can be placed through our website or by phone
All prices are in UK pounds (GBP) and include VAT where applicable
We are currently below the VAT registration threshold
Orders are subject to acceptance and stock availability

Payment

Payment is required in full at the time of ordering
We accept major credit/debit cards and other payment methods as displayed
Payment processing is handled by secure third-party providers
Prices may change without notice, but confirmed orders are honored at the agreed price

Order Confirmation

Order confirmation will be sent via email
Please check all details and contact us immediately if corrections are needed
We reserve the right to cancel orders for any reason including stock unavailability

4. Delivery and Risk

UK Delivery

Service: 24-hour tracked post
Dispatch: Usually within 1 working day
Maximum delivery time: 30 days from order confirmation
Includes: Postage, packaging, processing fee, and batteries where applicable

International Delivery

Service: International tracked post
Dispatch: Usually within 1 working day
Maximum delivery time: 30 days from order confirmation
Customs: Customer responsible for all customs charges and duties
Brexit impact: Additional charges may apply for EU and international orders

Risk and Title

Risk of loss or damage passes to you upon delivery
Title to goods passes upon payment clearance
We are not liable for delays caused by courier services or customs

5. Product Compatibility and Warranties

Compatibility

Our remotes are designed as functional replacements for original equipment
We cannot guarantee 100% compatibility with all devices or firmware versions
Some functions may differ from original remotes due to design variations
Customers should verify compatibility before purchase where possible
Incompatibility due to device variations is not considered a product fault

Quality Assurance

All remotes are tested using computer infrared analysis systems
We guarantee correct programming codes are present before dispatch
Products are inspected for physical defects before shipping

12-Month Guarantee

In addition to your statutory rights, we provide a 12-month guarantee covering:

Manufacturing defects and component failures
Programming errors (we will reprogram or replace)
Physical defects present at time of manufacture

Not covered by guarantee:

Damage from misuse, abuse, or negligence
Liquid damage or corrosion
Physical damage from drops or impacts
Battery leakage damage
Normal wear and tear beyond reasonable expectations
Damage from incorrect installation or use

6. Intellectual Property and Product Disclaimers

Clone Remote Control Disclaimer

IMPORTANT NOTICE: RemoteShop.co.uk sells clone/replacement remote controls only. We wish to make the following clear:

We are NOT associated, affiliated, or connected with any original equipment manufacturers
We are NOT authorized dealers, distributors, or representatives of any original manufacturers
Our products are independent clone/replacement devices designed for compatibility
We do NOT manufacture, sell, or supply original manufacturer products
Any reference to original manufacturer names is for compatibility identification purposes only
Original manufacturer trademarks and brand names are the property of their respective owners
We make NO representation of endorsement, sponsorship, or approval by original manufacturers

Our Copyright and Images

All images of original remote controls displayed on our website are:

Photographed by RemoteShop.co.uk – We own the copyright to these photographs
Protected by UK copyright law – Unauthorized use is prohibited
NOT to be used by third parties without our express written permission
Subject to legal action if used without authorization
Used for identification and compatibility purposes only

Our Website Rights

All website content, including text, images, and design, is our property
You may not reproduce, distribute, or modify our content without permission
Our trademarks and logos are protected intellectual property
Unauthorized use of our images may result in legal proceedings

Third-Party Rights

We respect intellectual property rights of original manufacturers
Our products are designed for replacement purposes only
We do not claim ownership of original manufacturer trademarks
Product names are used for identification and compatibility purposes only
We operate under fair use principles for compatibility and identification

Copyright Compliance

If you believe any content infringes your rights, contact us immediately
We will investigate and take appropriate action where necessary
False claims may result in legal action

7. User Conduct

When using our website, you agree not to:

Use the site for any unlawful purpose
Attempt to gain unauthorized access to our systems
Upload malicious code or viruses
Interfere with other users’ access to the site
Harvest or collect user information
Make false or misleading statements
Infringe intellectual property rights

8. Limitation of Liability

Statutory Rights

Nothing in these terms excludes or limits your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015.

Our Liability

Subject to the above, our liability is limited as follows:

Maximum liability: Limited to the purchase price of the specific product
Consequential damages: We are not liable for indirect, special, or consequential damages
Business losses: We are not liable for loss of profits, business interruption, or commercial losses
Compatibility issues: Not liable for incompatibility with specific devices or systems

Exceptions

We do not limit liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any matter where limitation would be illegal

9. Data Protection and Privacy

We process personal data in accordance with UK GDPR and our Privacy Policy
By using our services, you consent to data processing as described in our Privacy Policy
We implement appropriate security measures to protect your data
You have rights regarding your personal data – see our Privacy Policy for details

10. Website Use and Availability

Service Availability

We aim to maintain website availability but cannot guarantee 100% uptime
We may suspend services for maintenance or updates
We are not liable for losses due to website unavailability

Technical Requirements

You are responsible for ensuring your equipment is suitable for website access
We recommend using up-to-date browsers and security software
Mobile compatibility is provided but may have limitations

11. Third-Party Services

Our website may contain links to or integrate with third-party services:

Payment processors: Subject to their own terms and conditions
Courier services: Delivery terms governed by courier policies
Social media: Links to Facebook, Twitter, Pinterest governed by their terms
Analytics: Google Analytics and other tracking services
Review platforms: TrustPilot, Google Reviews, etc.

We are not responsible for third-party service terms, availability, or performance.

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

Natural disasters, pandemics, or government restrictions
Strikes, labor disputes, or supplier issues
Internet outages, cyber attacks, or technical failures
Customs delays or international shipping restrictions
Brexit-related trade disruptions

13. Termination

Your Rights

You may stop using our services at any time
Outstanding orders remain subject to these terms
Statutory rights continue to apply to completed purchases

Our Rights

We may suspend or terminate accounts for terms violations
We may discontinue services with reasonable notice
Termination does not affect accrued rights or obligations

14. Dispute Resolution

Complaints Process

Contact us first: Email Martin@remoteshop.co.uk or call 0151 272 1039
Formal complaint: Write to our postal address if informal resolution fails
External resolution: Contact Trading Standards or Citizens Advice if needed

Alternative Dispute Resolution

We participate in ADR schemes where applicable
EU customers may use the EU Online Dispute Resolution platform
We aim to resolve disputes amicably and efficiently

15. Governing Law

These terms are governed by English and Welsh law
Disputes will be subject to the exclusive jurisdiction of English courts
Consumer statutory rights under your local law may also apply
EU consumers retain rights under EU consumer protection directives

16. Changes to Terms

We may update these terms from time to time
Changes will be posted on this page with an updated date
Material changes may be notified by email where possible
Continued use after changes constitutes acceptance
If you disagree with changes, you should stop using our services

17. Severability

If any part of these terms is found unenforceable, the remainder continues in effect
Unenforceable provisions will be modified to the minimum extent necessary
This ensures maximum enforceability of the overall agreement

18. Entire Agreement

These terms, together with our Privacy Policy and Returns Policy, constitute the entire agreement
They supersede all prior agreements, representations, or understandings
Any modifications must be in writing and agreed by both parties

19. Contact Information

RemoteShop
114 Longton Lane
Rainhill, Merseyside
L35 8PA

Phone: 0151 272 1039 or 07817039435
Email: Martin@remoteshop.co.uk

Business Hours:
Monday, Tuesday, Thursday, Friday: 09:30 to 12:00
Wednesday: 09:30 to 12:00
Saturday & Sunday: Closed

Online Store: Available 24/7 at remoteshop.co.uk
Physical Pickup: By appointment only

These terms comply with UK e-commerce regulations including the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and Electronic Commerce Regulations 2002. They are designed specifically for RemoteShop’s business model of selling clone/replacement remote controls.