Privacy Policy

Last updated: 3rd September 2025

Who Are We

RemoteShop.co.uk is part of the RemoteFixer system, operating as a data controller under UK data protection law. We are committed to protecting your personal data and respecting your privacy rights.

Data Controller:
RemoteShop
114 Longton Lane
Rainhill, Merseyside
L35 8PA
Email: Martin@remoteshop.co.uk
Phone: 0151 272 1039

Legal Basis for Processing

We process your personal data under the following lawful bases as defined in Article 6 of the UK GDPR:

• Contract performance: Processing necessary for fulfilling your order
• Legitimate interests: Improving our services and customer experience
• Consent: Where you have given specific consent (e.g., marketing communications)
• Legal obligation: Compliance with accounting and tax requirements

What Information Do We Collect

When placing an order with us at RemoteShop.co.uk or by phone, we collect and store:

• Delivery address and billing information
• Contact details (email address and phone number)
• Payment information (processed securely by our payment providers)
• Order history and preferences
• Communication records with our customer service team

This data is collected for the purposes of:

• Fulfilling and delivering your order
• Processing payments
• Providing customer support
• Complying with legal obligations
• Improving our services (with your consent)

How We Share Your Information

We may share your personal data with:

• Courier companies: Delivery address and contact details for order delivery
• Payment processors: Billing information for payment processing
• Review platforms: Order information for feedback requests (TrustPilot, Google Reviews)
• Legal authorities: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

International Data Transfers

Some of our service providers may be located outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Certification schemes

Data Retention

We retain your personal data for the following periods:

• Order information: 7 years (for accounting and warranty purposes)
• Contact form submissions: 2 years
• Marketing communications: Until you unsubscribe
• Website cookies: As specified in our cookie policy below

Your Rights Under UK Data Protection Law

You have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Where processing is based on consent

To exercise these rights, contact us at Martin@remoteshop.co.uk or write to our postal address above.

Contact Forms Submission

When you submit a query via our contact form, this information is used only by staff at RemoteShop.co.uk for answering your questions. We retain this information for 2 years and do not pass it to third parties unless required by law.

Comments

When you submit comments on a product page, the information will be displayed after authorization by our staff. Comments are retained indefinitely unless you request removal.

Cookie Policy

We use the following types of cookies:

Essential Cookies

• Login cookies: Last for 2 days (or 2 weeks if “Remember Me” is selected)
• Screen options cookies: Last for 1 year
• Shopping cart cookies: Session-based, deleted when browser closes

Analytics Cookies

We use Google Analytics to understand how visitors use our site. These cookies collect anonymous information about your visit.

Marketing Cookies

With your consent, we may use cookies for targeted advertising and social media integration.

You can control cookies through your browser settings. However, disabling essential cookies may affect site functionality.

Embedded Content from Other Websites

Articles on this site may include embedded content (videos, images, articles, etc.). Embedded content from other websites behaves as if you have visited that website directly. These websites may collect data about you, use cookies, and monitor your interaction with embedded content.

Product-Specific Information

Remote Control Compatibility

Our remote controls are designed to be compatible with various devices. However:

• We cannot guarantee compatibility with all devices
• Clone/copy remotes may have different functionality than original remotes
• We recommend checking compatibility before purchase

Intellectual Property

Our remote controls are designed for replacement purposes. We respect intellectual property rights and do not infringe on trademarks or patents. If you believe any product infringes your rights, please contact us immediately.

Consumer Rights

Under the Consumer Rights Act 2015, you have statutory rights including:

• Right to receive goods that match their description
• Right to return faulty goods
• Right to a refund or replacement

For full details, see our Returns & Exchanges policy.

Distance Selling Regulations

As an online retailer, we comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have the right to cancel your order within 14 days of receipt.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure payment processing
• Regular security updates and monitoring
• Staff training on data protection

Data Breach Notification

In the event of a data breach that poses a high risk to your rights and freedoms, we will notify you within 72 hours of becoming aware of the breach.

Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe we have collected such data, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.

Contact Information

General Inquiries

RemoteShop
114 Longton Lane
Rainhill, Merseyside
L35 8PA
Tel: 0151 272 1039
Email: Martin@remoteshop.co.uk

Data Protection Inquiries

For all data protection matters, including exercising your rights:
Email: Martin@remoteshop.co.uk
Subject: Data Protection Inquiry

Business Hours

Monday, Tuesday, Thursday, Friday: 09:30 to 12:00
Wednesday: 09:30 to 12:00
Saturday & Sunday: Closed

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113
Website: ico.org.uk

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This privacy policy complies with UK GDPR and Data Protection Act 2018 requirements. Please ensure you update the bracketed placeholders with your actual contact information before publishing.